These Terms and Conditions (“Terms”) outline the rules and responsibilities that govern your use of SRZ IT Solutions (“we,” “us,” or “our”) including access to our platform, APIs, and website. By using our services, you agree to be legally bound by these Terms.
By accessing or using any part of SRZ IT Solutions — such as submitting a request, using our APIs, registering your business, or browsing our site — you confirm your agreement to these Terms. If you disagree with any part of them, please refrain from using our services.
Platform: The digital system, APIs, and tools operated by SRZ IT Solutions to deliver technical and transactional services.
User: Any individual or organization accessing or using our services, including both clients and merchants.
Merchant: A registered business or individual who uses our APIs and platform for operational needs.
Customer: End users engaging with a merchant, whose data or transactions flow through our platform.
Services: All tools, features, and functions offered by SRZ IT Solutions, such as API access, software solutions, data integrations, and merchant dashboards.
Users must submit accurate, truthful information during registration and service usage.
You may not use our platform for illegal, abusive, or misleading activities.
Merchants are expected to comply with all applicable legal regulations, industry guidelines, and security practices.
We strive to maintain reliable platform performance, security, and uptime.
SRZ IT Solutions will process transactions, provide real-time updates, and handle refund requests according to established policies.
To the maximum extent allowed by law, SRZ IT Solutions shall not be held liable for:
Merchant-related delivery or service issues.
Failures by external parties (such as banks or payment processors).
Any indirect, incidental, or consequential losses.
In any dispute, our financial responsibility is limited to the lesser of the transaction amount or PKR 10,000.
We reserve the right to suspend or terminate your access to the platform at our discretion, with or without prior notice, in cases of policy violations or misuse of services.
SRZ IT Solutions will not be responsible for delays or service disruptions caused by events beyond our control, including natural disasters, power or internet outages, cyberattacks, or legal restrictions.
These Terms are governed by the laws of Pakistan. Any legal matters or disputes will fall under the exclusive jurisdiction of the courts in Lahore, Pakistan.
We may revise these Terms periodically. Any updates will be communicated via email or posted on the platform. Continued use of our services after updates implies your acceptance of the revised Terms.
For questions or concerns regarding these Terms:
📧 Email: support@srzitsol.com