SRZITSOL is committed to providing a secure, transparent, and customer-focused digital service experience. This Refund Policy outlines the conditions, timelines, and procedures for refunds, fraud handling, and complaint resolution.
Any fraudulent or unauthorized transaction must be reported within 24 hours.
Customers must provide transaction details and supporting evidence.
SRZITSOL will conduct an investigation with the merchant and payment provider.
Refunds may be approved if fraud is confirmed; late reports may be rejected.
Refunds are considered only after KYC verification and may be approved in cases of:
Duplicate or incorrect charges
Non-delivery of product or service
Damaged, defective, or incorrect items
Verified fraud reported within the allowed timeframe
Applicable taxes, duties, and transaction fees may be deducted from the refund amount.
Refunds are issued through the original payment method only.
Processing time is typically 48–72 working hours after approval.
Complex cases may take up to 7 working days, with customer notification.
Customers must wait until the merchant’s committed delivery period expires.
Complaints must be raised within 72 hours of delivery or expected delivery.
Evidence such as receipts and product images may be required.
Merchant-specific refund and delivery policies apply unless they conflict with SRZITSOL or consumer protection laws.
If a merchant fails to respond within 3 working days, SRZITSOL may resolve the case in the customer’s interest.
Change of mind after purchase
Pricing or policy disputes after payment
Failure to review merchant terms
Orders delivered exactly as described
SRZITSOL is a technology platform facilitating transactions between customers and merchants and does not directly sell or manufacture products. Liability is limited unless caused by system failure or gross negligence.
Complaints are acknowledged within 24 hours.
Standard resolution time is up to 7 working days.
Contact: support@srzitsol.com
Website: www.srzitsol.com